Independent Locksmiths & Security has been servicing Westfield Shopping Centres for over 35 years. We started working with the company back in 1986 when we fitted a keying system in their Westfield Parramatta shopping centre. This was one of the first restricted keying systems we supplied and installed for a commercial customer. The Parramatta shopping centre originally opened in 1975 and then underwent a major alteration in 1986 when it expanded to over 300 specialty shops and a four-theatre cinema complex. We are very proud to have maintained a business relationship with the Westfield group as it has grown. We service a high security restricted keying system across all their shopping centres in Australia.

Centrepoint Tower gets a re-key
In 2022 we completed a major project for the Scentre Group, to upgrade a master key system for Westfield Sydney Shopping Centre. Over 700 locks were re-keyed and hardware maintenance was conducted for all doors throughout the site, covering the entire complex from the top of Centrepoint Tower to retail areas, plant rooms, car park loading docks and external areas. Our Locksmiths took security to new heights and got to enjoy truly spectacular views while sitting aloft on the roof of Centrepoint Tower.

Project Scope and Challenges

The re-keying project was crucial not only for maintaining high-security standards but also for ensuring the safety of staff within extensive back-of-house corridors and plant rooms. These areas required special attention as malfunctioning locks could potentially trap personnel, creating significant safety risks. Additionally, a preventative maintenance program was implemented to ensure ongoing security and operational safety.

ILS conducted a comprehensive site survey, identifying all specific job requirements. The team managed the project from the quoting stage to successful completion, ensuring all security services remained uninterrupted throughout the process.

Client Testimonial

Yigal Shirin, Senior Risk & Security Manager, Sydney, provided the following feedback:

The Westfield Sydney Re-Key project, across our 3 assets (Westfield tower side, SCP, and Centrepoint Tower) was completed by Independent Locksmiths has been a great success. The project planning, schedule, and excitation were on a high level with no issues or incidents. The staff onsite have been well presented and followed the centre rules throughout the project. I must say it was a pleasure working with Independent Locksmith once again on a large-scale project with great results and outcome.”

Key Success Factors

• Professional Project Management: ILS ensured seamless coordination across all stages, maintaining minimal disruption to Westfield’s retail and operational environments.
• Safety and Security Compliance: All work was conducted in strict adherence to on-site safety and security requirements, preventing any safety hazards during the installation.
• Ongoing Maintenance: The preventative maintenance program implemented has ensured long-term security and operational safety, vital for the extensive infrastructure of the site.

Independent Locksmiths & Security continues to deliver large-scale projects like this one with exceptional results, providing Scentre Group with the highest level of service and security. Scentre Group owns and operates 42 Westfield destinations with 37 located in Australia and five in New Zealand.